This notice describes the privacy practices of Total Infusion. A full version of the Notice of Privacy Practices will be provided at your first appointment.
Our Obligation: Total Infusion considers your privacy a priority. We follow strict federal and state guidelines to maintain the confidentiality of your protected health information (PHI).
Protected Health Information: Protected Health Information (PHI) is any information about your past, present or future healthcare or payment for that care that can be used to identify you. Members of our care team and our business associates may only access the minimum amount of PHI needed to complete their assigned tasks.
We may use your PHI to provide infusion therapy services, obtain payment for services rendered, and conduct our normal business known as Health Care Operations. Examples of how we use and disclose information include:
Treatment: We document each visit. This includes test results, diagnosis, medications, and therapies. This allows our care team to provide the best care to meet your needs.
Payment: We use PHI to obtain payment for services we provide for you. We may tell your health plan about upcoming treatment or services that require prior approval.
Health Care Operations: We may use PHI in our internal operations to improve the quality or care and customer service we deliver to you.
Disclosure to Family, Friends and Caregivers: We may disclose PHI to a person identified by you, with your verbal or written consent. If you are incapacitated or in an emergency situation, we may exercise our professional judgment to determine whether disclosure is in your best interest.
Public Health Activities: We may disclose PHI for the following reasons: for public health, such as disease tracking; to report abuse or neglect; for coroners or medical examiners; for workers’ compensation; for correctional institutions; for national security; for organ donation; to avoid a serious public health or safety threat.
Highly Confidential Information: the law requires special protections for the following information: HIV/AIDS status; genetic testing; psychiatric information; substance abuse/controlled substance use; venereal disease; and abortion.
A separate, specific authorization is required to release this information.
You may revoke your authorization at any time.
Our Responsibilities: We are required by law to maintain the privacy of your medical information, provide this notice of our duties and privacy practices and abide by the terms of the notice currently in effect. We reserve the right to change privacy practices and to make new practices effective for all information we maintain. Revised policies will be provided at your next appointment, posted in our office, and available from our care team upon request.
Your Rights: You have the right to request a restriction on the use of your PHI, however we are not required to abide by the request. You may request that we communicate with you at a specific phone number or address. You may inspect a copy of your information; however, this request must be made in writing and a reasonable fee may be charged for copying. You may request that your record be amended, however you must have a reason for the amendment. You have a right to an accounting of the disclosures. You have the right to a paper copy of this notice.
If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. To file a complaint with our office, contact our HIPAA Compliance Officer.
All complaints must be submitted in writing. You will not be penalized for filing a complaint.
If you wish to contact us regarding the terms in this Notice, please contact our HIPPA Compliance Officer:
LaKeeta Conti, MOL, BSHA, RN
Director, Infusion Therapy
Phone: (510) 626-4570